Hot88 Privacy Policy

01 Introduction

Hot88 (referred to here as "we", "the platform", or "hot88") is an internationally licensed online gaming and entertainment platform. Protecting your privacy is not just a legal obligation for us — it is a core principle we stand by.

This Privacy Policy explains what information hot88 collects, why it collects it, how it is used, and how it is kept secure. We maintain the highest data protection standards so our users can enjoy the platform with confidence.

This policy applies to hot88's website, mobile app, and all other digital services. We comply with international data protection regulations such as GDPR as well as applicable local laws.

02 Data Collection

Hot88 collects your information in several ways. We only collect what is necessary to deliver our services, ensure security, and meet legal obligations.

Directly provided information:

• At registration — name, email address, phone number, date of birth, and password.
• During KYC verification — copies of your national ID, passport, or driving licence.
• At the time of payment — bKash/Nagad/Rocket number and transaction details.
• Content of chat or email communications when contacting support.

Automatically collected information:

• IP address and device type (mobile, desktop).
• Browser type, operating system, and screen resolution.
• Site access times, pages visited, and session duration.
• Cookies and local storage data.
• Gaming activity — bet history, win/loss records, and play duration.

03 Data Usage

Hot88 uses your information for the purposes listed below. We follow a data minimisation approach at all times and never use your data beyond what is necessary.

• Account Management: Registration, login, password reset, and account verification.
• Financial Transactions: Processing deposits, handling withdrawals, and maintaining payment history.
• Providing Gaming Services: Operating slots, casino, and Sports Betting services.
• Security Assurance: Fraud detection, multi-account identification, and prevention of unauthorized access.
• Customer Support: Support ticket management and complaint resolution.
• Promotional Communications: Keep you informed about bonus offers, new game announcements, and special promotions (you can opt out at any time).
• Legal Compliance: Meeting regulatory requirements and complying with Anti-Money Laundering (AML) regulations.
• Service improvement: Analyzing user experience to further improve the platform.

04 Data Sharing

Hot88 may share your personal data with third parties only in very limited circumstances. In every such case, strict confidentiality agreements are in place.

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket — solely for processing transactions.
• Game Provider: Licensed third-party game studios — for operating gaming services.
• KYC Verification Provider: Identity verification services — to confirm age and identity.
• Law Enforcement Agencies: Where required by a court order or legal obligation.
• Anti-Fraud Service: Anti-fraud technology services — for platform security.

05 Cookie Policy

Hot88's website and app use cookies and similar tracking technologies. These help improve your browsing experience and maintain platform security.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of some hot88 services.

06 Data Security

Hot88 applies the highest industry security standards to protect your data. Our security infrastructure is regularly audited by independent third-party experts.

• SSL Encryption: All data transmissions are encrypted with 256-bit TLS/SSL technology.
• Data Encryption: Sensitive data stored on servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS Protection: Advanced firewall and cyber attack prevention systems on servers.
• Regular Security Audits: An independent cybersecurity team conducts regular system audits.
• Staff Training: All hot88 staff undergo rigorous data protection training.

07 Data Retention

Hot88 does not retain your data longer than needed. A defined retention period is set for each category of information.

Once the designated retention period ends, your data is securely deleted or anonymized so you can no longer be identified.

08 Your Rights

As a hot88 user, you have several important rights regarding your own data. To exercise any of these rights, please contact our support team.

09 Children's Privacy

Hot88 is strictly for individuals aged 18 and above. We do not knowingly collect data from minors.

• Age is verified at registration by checking your date of birth.
• Age verification documents may be requested via KYC if there is any suspicion.
• If an underage account is detected, it is immediately closed and all associated data is deleted.
• If you believe a minor is using hot88, please notify our support team.

10 Policy Changes

Hot88 may update this Privacy Policy from time to time. Changes may be made due to legal updates, the introduction of new services, or security improvements.

• When the policy is updated, the "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent directly to your registered email address.
• Continued use of hot88 after any changes constitutes your acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

11 Contact

For any questions, complaints, or requests regarding your data or this Privacy Policy, please contact hot88's data protection team.

Hot88 will respond to your request within 30 days of receipt. For complex cases, this period may be extended by up to 60 days, and you will be notified accordingly.